chapter  15
22 Pages

Managing the Safety and the Performance of Home-Based Teleworkers: A Macroergonomics Perspective

Regular home-based, non-self-employed populations have grown by 10.3% since 2005 and 6.5% in 2014 (Global Workplace Analytics 2015), and it was estimated that 100 million U.S. workers would be telecommuting by 2010 (The Telework Coalition [TelCoa] 2015). With new computerbased information communication technologies, coupled with environmental and economic issues, the patterns of office and computer works will be impacted, as teleworking is changing how office employees are working, commuting, and communicating (International Telework Association and Council 1999; Davis and Polonko 2001; Harrington and Walker 2004). The advances in IT are allowing selective employees to work anywhere and at anytime. The traditional work location for

15.1 Introduction ..........................................................................................................................299 15.2 Macroergonomics: Work Systems Design Model for Telework ...........................................300 15.3 Defining and Describing Telework and Practices.................................................................302