ABSTRACT
Joe Tye is by far the industry's leading expert in healthcare culture change, and his work with his clients is truly transformative and utterly amazing. When move from a culture of mere accountability to a culture of ownership, create a sustainable source of competitive advantage for both recruiting and retaining great people and for earning long-term patient loyalty. There are two fundamental problems with an excessive focus on accountability. First, it sends a subtle but unmistakable message that people cannot be trusted to hold themselves accountable. Second, it's exhausting for managers; it takes a lot of energy to hold people's feet to the fire, to keep checking up on them. With experts predicting the likelihood of serious shortages of healthcare professionals in the years to come, hospital leaders should begin working on fostering a culture of ownership that attracts the best people and earns their loyalty.
