ABSTRACT
Videoing is one of the most useful of all tools for learning and teaching about the consultation. Many health professionals use it when they are learning about consultation skills, but few use it after they have passed summative assessment, final exams or the equivalent process. There are some straightforward rules about videoing, in order to protect patients by ensuring that they have consented and that their privacy is respected. Looking at their own videos can be uncomfortable or even scary at first and health professionals might want to look at the first ones alone and in private. There need to be some agreed rules to provide a safe and effective environment and health professionals might well like to start with the ones described in this chapter, which are called Pendleton's rules. Problem-based interviewing is another very useful way of looking at consultations that focuses on finding out what the patient has really come about.
