ABSTRACT
This chapter provides an overview of the key issues that require consideration when developing quality cancer and palliative care information for service users, which should subsequently ensure effective communication. It discusses the roles of the cancer/palliative care educator and service users in promoting the development and use of effective, high-quality information. Quality service user information and information services endeavour to communicate with and support individuals throughout the cancer and palliative care journey and assist their decision making. The Cancer Services Users Information Project highlighted wide variation in information provision for cancer and palliative care patients and their carers, and also identified educational needs for healthcare staff and for service users. Cancer and palliative care educators are eminently suitable for facilitating such education. By its very nature and complexity, cancer and palliative care requires a multi-disciplinary approach.
