ABSTRACT
In addition to creating an employee-friendly working environment, it is necessary to create operating policies that focus on lowering internal theft and shoplifting.
Involve All Associates in Customer Awareness It is a common practice for many to go into a retail establishment and feel like a ghost. Store associates are only concerned with their task at hand and are not paying attention to the activity around them:
◾ The employee stocking shelves with merchandise has eyes fixed between the loaded cart and the shelves where the product is being placed.
