ABSTRACT
As you move from Chapter 8 on administration leadership to this chapter on administration management, it is important to understand that today’s healthcare information technology (IT) professionals must possess both leadership and management skills to be effective. Understanding management concepts is vital to being an effective member of the leadership team. Management principles address matters such as resource allocation, staffing, and initiating and directing ongoing department management. This chapter covers principles related
to department management, contract management, financial management, IT service management and documentation, and customer service and customer relationships.
