ABSTRACT
Examples of people-intensive institutions include, but are not limited to, banks, utilities, home offices of manufacturing companies, and insurance companies . With the gradual metamorphosis of the U .S . economy into a service economy, white-collar workers are in heavy demand . Examples of white-collar workers include many workers within government agencies, banks, insurance companies, and utilities, etc . A great deal of white-collar work involves a considerable amount of routine work to process . The staff of the aforementioned organizations includes a small percentage of managers and a very large percentage of clerical workers . White-collar workers can pursue two broad career paths: the first path is purely clerical in nature and the other path involves managerial and professional functions . In the modern economy, almost 90% of jobs performed by recent college graduates (both men and women) are increasingly white-collar jobs . This transition to a service economy has largely been enabled by technology .
