ABSTRACT
All 911 callers make at least a cursory assessment of victims in order to know whether a 911 call is necessary. Most innocent callers in the 911 study made the initial evaluation, called 911, and then provided an immediate assessment of the victims’ condition. This approach provides dispatchers with the information needed to determine the best way to aid the victim. Guilty callers, however, were less likely to volunteer an immediate assessment of the victim’s condition, thus limiting the dispatchers’ ability to provide help.
