ABSTRACT
The many facets of the healthcare executive’s role must be grounded in serving as a coach: having a thorough understanding of what the team has to accomplish; knowing how the team is actually performing; ensuring that team members get the training and resources they need to perform at the highest level; then letting the team do what you hired them to do. As coach, setting the expectation of continually seeking improvement is of utmost importance. This requires executive commitment and structure to stay involved with improvement progression.
