ABSTRACT
This chapter focuses on the change process from the perspective of direct service social workers and examines ideas social workers in change work groups can use to change policies, programs, projects, and practices within organizations. It discusses the engagement, assessment, and planning phases of the change process, the next three steps—intervention, termination, and evaluation and follow-up—can help organizations to become more responsive to the individuals, families, groups, and communities they serve. The chapter also discusses the approaches, perspectives, and models for interventions with organizations and provides a framework for organizational change. It explores the challenges and methods for implementing the organizational change, followed by a discussion of termination and evaluation of change in organizations. The chapter ends with an overview of the challenge of maintaining a hopeful stance with clients regarding organizational change. A logic model is a graphic depiction of the relationship of inputs, activities, outputs, and outcomes.
