ABSTRACT
As one of the Nordic welfare states, Finland offers some of the world's longest-established universal provision of health and social care services for its elderly citizens. However, these support systems have come under financial pressure in recent decades. Following Kröger and Leinonen, care of older people in Finland can best be described as a loosely coordinated web formed by actors in four realms: informal, public, private and voluntary. Trust is an important vehicle to reduce and deal with complexity in increasingly technological societies. In contrast to the position of caring family members as private citizens, the choice to adopt or not adopt ICTs in professional care is not so much an individual one. A growing number of old people live in their own homes at a late age, receiving both informal and formal help and care. Assuring elderly citizens that they are in good hands is a key component of a good quality of life at home.
