ABSTRACT
Knowledgeable planning, reasonable methods of deterrence, and strong customer service training can reduce theft. Solid documentation can reinforce their integrity and honesty. High security and safety are both a priority in organization. The two most prevalent reasons for internal theft are disgruntled employees and those with a feeling of entitlement. Employees may feel they deserve more money or are not being treated fairly. These issues can be toxic when left unattended. Even an otherwise good person can resort to bad behavior if one doesn't feel respected and valued. Goods are more often stolen than money, but employees commit most cash theft. It is critical that we implement store security controls on our inventory control (IC) as well as your point-of-sale (POS) systems. A well-documented, effective way to deter customer theft is well-trained employees practicing strategic customer service. An objective policy advising employees how to proceed when they suspect theft is essential to avoid falsely accusing visitors or employees of crimes.
