ABSTRACT
Before entering Panera, I stop to blow my nose (Performance of Personal Maintenance). I believe some might object to such a display of bodily functions in an area for dining (Performance of Respect). My wife, Mimi, waits until I’m finished (Performance of Patience). Once inside, Mimi and I fall in line to wait our turn to order (Performance of Civility). We read the menu posted on the wall above the cash registers (Performance of Capability), sometimes moving a bit out of line to make the words on the wall come into clearer focus. We signal we know our place (Performance of Politeness). As we approach the register, we greet one of the Panera servers who has taken our order many times before: “Hi, Cole. How are you doing?” (Performance of Friendliness).
