ABSTRACT

Innovative tourism industry leader Rosemary Rice McCormick guides the reader through the basics of marketing and tourism know-how for museum store managers and other museum and heritage marketing professionals. Packed with valuable ideas and case studies, you will learn how to build your business in the fast-growing, global tourism market, increase museum visitation and museum store sales, leverage business partnerships and tap into that “drive market” that comprises 85% of US travelers. This valuable resource is a must for all those in the business of connecting people with the cultural wealth of our museums and parks. The book received a 2011 SASI-ONE Gold Award.

chapter 1|6 pages

Tourism 101—The Cultural & HeritageBusiness Opportunity

Tourism 101—The Cultural & Heritage Business Opportunity

chapter 2|9 pages

The Cultural & Heritage Traveler Study

chapter 4|22 pages

Chanter 4;

Partnership Strategies to Build Tourism Business

chapter 5|9 pages

Chapter 5:

Targeting Your Most Productive Visitor Prospects

chapter 7|14 pages

Guest Services—Training Your Team to BeTourism Ambassadors

Guest Services—Training Your Team to Be Tourism Ambassadors

chapter 8|18 pages

Driving Cultural Tourism: Drive-Marketand Group Tours

Driving Cultural Tourism: Drive-Market and Group Tours

chapter 9|17 pages

Riches From Niches: Shopping andDining/Culinary Marketing

Riches From Niches: Shopping and Dining/Culinary Marketing

chapter 10|66 pages

Online, Social Media and Mobile Marketingto Tourists

Online, Social Media and Mobile Marketing to Tourists