ABSTRACT
Federal leaders work in one of the most multifarious organizational environments of any kind-a bureaucracy. And the truth is, bureaucracy in and of itself is not a bad thing. In fact, it can provide a solid and predictable framework from which to deliver public services. Reporting chains are clear, processes are structured and followed as expected, and allegiance is owed not to irrational individuals, but to rational structured organizations and legally established positions of authority therein.
