ABSTRACT
This introduction presents an overview of the key concepts covered in the subsequent chapters of this book. The book examines the six-component HURIER listening model, which serves as a framework for building students listening skills. The letters in HURIER represent six interrelated listening processes: hearing, understanding, remembering, interpreting, evaluating, and responding. The book also familiarizes students with the nature of human information processing and the concept of inner speech. It also acquaints students with the three basic memory systems and the work that has been done in listening training and assessment with regard to the memory process. The book then introduces students to topics related to nonverbal communication such as facial expression, body posture, eye behavior, silence, and vocal cues so that they can develop greater sensitivity to these important dimensions of the communication context. It sensitizes students to language and propaganda, and provides guidelines for assessing speaker and source credibility.
