ABSTRACT
"Listening enables individuals to span the gulfs in understanding and viewpoint among different groups. This chapter discusses the challenges of listening in high-technology environments, listening globally, listening across gender, and ethical listening. It talks about the ways in which computers and other technology affect listening and relationships, and cultural differences and their impact on listening. The chapter explains gender-linked differences in verbal and nonverbal communication, gender-linked stereotypes and their consequences, and the ethical responsibilities of listeners. It analyzes the impact of mediated messages, and the impact of technology on relationships and decision-making, applying third-culture concepts. Ethical problems are situations involving choices or dilemmas about the "right" thing to do. In such cases, listening is important whether the ethical situation is confronting you or whether a friend or family member is experiencing the dilemma.
