The work of the British Home Office and the UK Border Agency

This chapter examines the work of Home Office and UKBA officials. Building on Chapter 2, the first section sets out the structure and organization of both institutions between 2007 and 2009 and looks at their policy objectives and the raft of ‘internal instructions’ issued by the SSHD which instruct her officials how to implement policy. I argue that the reforms and reorganizations discussed in Chapter 2 did not improve the way the HO/UKBA implemented policy.