ABSTRACT
It is important to realise that however carefully one plans interventions at the start of change there will always need to be a degree of flexibility as the change journey progresses, depending on the actions and reactions from the stakeholders. There is no set way to put together a change management plan. After meeting, senior leaders feel positive about the change and actively lead their teams through the transition, giving staff time to engage with the programme and encouraging them through the challenges of transition. Champions in each local area gathering feedback. Not all change requires the same number or type of change interventions. Just like change management plans, implementation plans can alter a lot throughout the change journey. There is an inherent conflict between business change and project delivery. Focus groups are face-to-face workshops with small groups of users, where one can explore the reasons behind thoughts, feelings, and opinions in significant depth.
