ABSTRACT
This chapter addresses the leader assuming a group-level perspective to better identify problems and solutions such as resistance and conflict, to understand the signals that a group is or is becoming toxic. It presents strategies that leaders can use to identify group process and to make group process commentary. The group-as-a-whole concept is a rich source of information about the group and its needs, wishes, and desires, and it is important that the leader attend to this in addition to attending to individual group members. The major purpose for making a group process comment is to guide the group to the awareness of what members are doing and saying that is interfering with the progress of the group and its members. The group leader who tunes in to group-as-a-whole process can sometimes use this information as an identifier that there is a deviant group member.
