ABSTRACT
This chapter discusses the differences between oral and written communication. It reviews the enhancement of speech delivery through spontaneity and sincerity. Professor Nancy Webber, director of the Women's Studies department, has been invited to speak to the City Economic Council on job training for women. She is excited about the opportunity to talk about the topic because she has written several books about training women to rejoin the workforce. Delivery is usually the most dreaded aspect of the speaking situation. Understandably, people feel self-conscious when they are standing in front of an audience. Clifford James was invited to give a presentation to a potential client in Zurich, Switzerland. The organization, Swan Electronics, was looking to purchase both training software and related consulting services from Clifford's firm, Montgomery Training Services. The type of delivery that requires the greatest investment of time is the memorized speech.
