ABSTRACT
This chapter discusses how our self-concept affects our ability to see how others view us. Two interpersonal theories help us understand our communication in dyads: Schutz's theory of interpersonal needs and cost-benefit theory. William Schutz's theory of interpersonal needs argues that our needs for inclusion, control, and affection have an impact on our communication in interpersonal relationships. Finally, John Thibaut and Harold Kelley's cost-benefit theory explains how we assess our satisfaction within a given relationship. Conflict is an integral part of interpersonal relationships. A number of factors inhibit our attempts to manage conflicts, including denial, suppression, aggression, and status. In order to improve our efforts in this area, the following skills are recommended: Deal with feelings, find a special time to meet, keep the discussion focused on the problem, use perception checking and empathetic listening, and find a solution for both parties by being flexible.
