ABSTRACT
Questionnaires are a basic tool of an effective manager. The questions give life to measures that describe program performance, service utilization, or citizen satisfaction. Factual questions ask respondents for demographic or other objective information. Knowledge questions determine what a person knows about a topic and the accuracy of his or her knowledge. Knowledge questions determine what a person knows about a topic and the accuracy of his or her knowledge. To learn about people attitudes, opinions, motives, and behavior requires investigators to question individuals directly to elicit self-reports. The director of the Long Street History Museum proposed two options to the board of directors so that the museum could continue to receive grants. To learn about people attitudes, opinions, motives, and behavior requires investigators to question individuals directly to elicit self-reports. These questions are open-ended, are meant to elicit detailed answers, and involve interaction between the respondent and the interviewer.
