ABSTRACT
Customers procure a service, product or outsourced element of their business for a range of reasons. In most cases it will be to improve performance and reduce costs. Risk registers are an integral part of most business management and planning tools. Quite rightly the customer will seek to reduce its own risks through the procurement process, both in terms of inherent risks within the delivery of the tasks to be procured and the risks of changing supplier. At the start of the contract the customer may also have worked with us to develop a shared risk register and perhaps asked us to prepare a Business Continuity Plan showing how we would continue to deliver the contract in the event of minor or major disasters, such as fire, bad weather, a major Health and Safety incident, loss of IT services, loss of key staff, a strike, etc.
