ABSTRACT
The JANET (UK) case study displayed patterns discusses consistently in this type of strategic transformation programme, characterised by large early costs and lagging benefits. Themes provide the focus for ensuring that the strategic objectives are achieved and manifested in financial outcomes. The customer perception theme, which for clarity focuses on JANET (UK)'s main product infrastructure. Deliverables tracking is concerned with sound project management, ensuring that deliverables are output fully compliant against specification, on time and budget. Benefits tracking trace the change in value of key drivers linked causally through themes to benefits. The projected change in driver measures was tracked against actuals. A Balanced Scorecard was used for benefits tracking. Causal trees contain essentially the same information as loop diagrams but trace the cause and effect threads in a more familiar tree form. This presentation is particularly valuable for defining and quantifying the linkage between deliverables, drivers and benefits covered under the next IMPACT phase.
