ABSTRACT

The author's explore some of the interpersonal issues that affect usability practitioner's capacity to be productive and effective in work. They identify some sources of resistance that usability professional's encounter, and offers a range of strategies for building a human interface by working collaboratively to find solutions that address the concerns. Usability practitioners know that when software, web sites and other high-tech products are designed in a vacuum, they on fail to meet users' needs and expectations. Practitioners know the value of their work, colleagues do not always share their understanding and commitment. Their efforts to bring users into the design process are unnecessary, a waste of limited resources of time and money. When usability professionals design and evaluate products they consider users' needs and motivations because that information helps them develop insight and design better solutions.