ABSTRACT
The NASA workshop was the culmination of a decade of research exploring the role of pilot error in aviation accidents, and sought to lay out a framework for interventions to reduce the accident rate. At this workshop, the cockpit resource management (CRM) was applied to the training of crews in making use of all available resources such that error could be avoided. The workshop was a watershed moment for the future development of programs of training and assessment of non-technical skills (NOTECHS). A true NOTECHS training program steps well outside the boundaries of the traditional classroom environment. The scientific evidence undeniably demonstrates that NOTECHS training programs contribute to enhanced safety performance. The NOTECHS system describes a hierarchical framework of NOTECHS that are critical to safe and efficient commercial aviation operations. Across high-risk industries and beyond, the realisation that NOTECHS are important and can be developed through training programs is well established.
