chapter  4
8 Pages

Understanding Second Generation Leadership

The 3G Leader of the Third Generation Leadership world listens so that he or she can engage the other person with the solution. Developing into 3G Leaders requires that we learn how to communicate both the 'what' and the 'how'. We become able to do this once we learn how to manage down our red zones and manage up our blue zones. The truth is that a leader is only as good as his or her communication. Communication also means using a language that listeners can understand it is no use speaking English if listeners can not understand it and there are no good interpreters around. The combination of observational listening and optimistic listening enables the leader to engage the other party in developing and implementing any solution. It effectively removes hierarchical imbalance and creates an atmosphere in which multiple viewpoints can be provided and in which both issue/problem analysis and resolution are team based.