chapter  13
4 Pages

Dealing with the Recalcitrant!

Lois was appointed CEO of an organisation employing 680 people and with annual turnover in excess of $100 million. Patricia, the general manager (operations), had been an internal applicant for the CEO’s role but she was fully prepared to remain in her existing role when Lois was appointed. Lois has found Patricia to be a tireless worker who produces results.