ABSTRACT

Being a leader of any organization, whether a commercial company or a not-for-profit group, is not easy. Leaders are expected to set the overall direction, to drive everybody forward and to have a clear grasp of what state the company is in. Managing all of this, while at the same time dealing with the concerns of staff and thinking about how best to manage financial resources, can be tricky. Corporate-level measurements are just that—measurements which indicate how well, or badly, the entire corporation is performing. Managers with strategic responsibility should not become bogged down in monitoring details. Corporate-level measurements are aimed at evaluating how the whole business operates. Although they will inevitably relate to varying aspects of performance, and thus not every attribute will be reflected in the reports, it is likely that each measurement will reflect a variety of issues. This means that every measurement has plural inputs.