chapter  5
28 Pages

Promoting Good Administration and Helping to Get it Right

In Chapter 2 the extent of the constitutional service provided by the ombudsman was identified, and it was emphasized that the ombudsman enterprise is capable of much more than complaint-handling alone.1 This understanding is supported by the current emphasis within the administrative justice system on feeding back knowledge from complaints systems into administrative practice and decision-making in order to inform and prevent subsequent errors being made (Partington and Kirton-Darling 2006).2 The key argument here is that preventing administrative errors happening in the first place is a more effective and efficient use of resources than purely providing a complaint-handling service.