The Constitutional Role of the Ombudsman
This chapter describes the findings and understanding of the ombudsman enterprise at the beginning of the twenty-first century. Although the research has been informed by developments in ombudsman practice around the world, it is targeted in the first instance at a UK audience. The chapter argues that an understanding of the place of the ombudsman enterprise within the overall constitutional order necessarily requires an appreciation of the way in which it fits within the administrative justice system. The narrative given about the policy developments in the UK relating to this system shows that although the holistic notion of such a system exists from at least the time of the publication of Transforming Public Services, the reality of a more recognizable system remains to date an aspiration one which ideally the Administrative Justice and Tribunal Council (AJTC) would contribute to in the future.