ABSTRACT
This chapter introduces the operational documents and their formats, and provides some examples from the world of airline operations. It examines a number of important issues with regard to the design, development, functionality, and use of dynamic operating documents. Operational information and documents can be presented in four basic formats: paper, stand-alone electronic, integrated electronic, and dynamic electronic. Information from dynamic documents must be displayed however, and the design of clear, comprehensible displays, especially when document information is combined with other operational information, can be challenging. The optimal ways to present dynamic operating documents to users, particularly when display space is limited, also poses challenges for developers. Integrated electronic and dynamic documents are often developed in response to a number of the common errors that operators make when using paper-based document. The organization of dynamic information and documents and modes of accessing them must support the user's operational needs throughout the operational cycle, during periods of high and low workload.
