ABSTRACT
This chapter presents some common theoretical models of management and stresses the importance of defining it so that it can be understood by every individual in an organisation and applied to all their tasks. It also presents ideas to assist organisations to avoid 'management myopia'. The chapter explains the Japanese approach to management and essential management skills. Three broad strands merged in the development of Japanese management technique: Theory Z, Quality of Work Life (QWL) and Quality Circles. The chapter focuses on the primary management processes. Management is both a rank in an organisation and a set of skills that can be practised at the individual, group and top management levels. As business becomes increasingly competitive organisations can, sometimes without realising it, slip into management actions that are ethically questionable. Research on business ethics communication and behaviour indicates a relatively clear, positive link between open workplace dialogue about ethical issues and ethical conduct.
