ABSTRACT
The aim of this chapter is to identify the principles of airport management and understand the different metrics or standards of measurement that can be used to assess airport performance. The chapter begins by considering the contemporary operating environment for airports. This is followed by an examination of the key performance areas of airfield operations, financial management and service quality. A major issue for many airport operators is the management of scarce runway capacity, and this is discussed in Section 5.3. The chapter concludes by assessing future challenges for airport management and performance.
