ABSTRACT

This chapter examines the wealth of problems that airlines experience, strategies that the Integrated Operations Centre (IOC) may use to mitigate them, and the consequential effects. It describes the problems faced daily by the IOC and explains specific management approaches and tools to solving operational problems. The chapter describes the various strategies that can be implemented in the course of disruption management. Operational considerations could include changes to parking positions and gate lounges, changes of aircraft for crews and passengers, and possibly disrupted maintenance work due on one of the aircraft that no longer matches with the planned maintenance base. With the complexity of aircraft systems and components, and the meticulous attention to maintaining fleets, one would imagine that disruptions due to technical or maintenance issues would be minimal. There are numerous causes of disruptions prior to departure that can lead to irregular operations.