ABSTRACT
An airline’s product is measured by its timeliness, accuracy, functionality, quality, and price (Yu 1998). The airline employees and equipment are the factors that determine such measures. Manpower planning for airlines represents one of the most important and challenging tasks, covering a wide range spanning from hiring, training, to scheduling of human resources (Yu and Thengvall 2002). The concepts of hiring and training are normally very much dependant on the airline strategic plans (Verbeek 1991). Manpower scheduling refers to the actual work plan including working, non-working days, times, shifts, locations, and leave periods. Scheduling the employees for an airline is an enormous task. There are pilots, flight attendants, ground crew, baggage handlers, reservationists, cooks, janitors, mechanics, administrators, and so on.
