ABSTRACT
Keywords: Kone Corporation, Creagent, Guidio, Meeting Assistant, strategy, case study, start-up, family business, corporation
Every company has its own DNA, its own history and its own path. Providing a recipe for implementing service design simply does not work. Whether you are building or restoring a house, creating a health plan or building a government policy, it is wise to start with an analysis of the strengths, weaknesses, opportunities and threats you face. The same applies when considering applying service design in any industry.
