ABSTRACT
A careful selection of flight attendants is of the same vital importance as the selection of flight deck crew. Airlines attract customers with promises of high levels of service delivered by pleasant flight attendants. At the same time, these people are expected to perform assertively in certain situations, radiating authority. Theoretical and practical education should be evaluated both in relation to the probability to succeed in the training and with regard to expectations passengers have about the flight attendant as a representative of a respected airline. Personal maturity is reflected in lifestyle, relations, attitudes to work, attitudes to others. Airlines usually select from candidates who are approximately 25 years of age, at the same time they wish the candidates demonstrate a maturity of 40+. Frontline personnel are the airline's face to the customers and from a commercial standpoint they are expected to be excellent service-givers with a sensitive attitude.
