ABSTRACT
This chapter describes how the cognitive work analysis (CWA) framework can be used in an industrial organisation. It presents the long haul trucking case study, with focus on the methods used, and results obtained. The long haul truck was analysed using the first three phases of the CWA framework; work domain analysis, control task analysis and strategies analysis. A design concept of the driver environment in a self-driving long haul truck was developed within the Methods for Designing Future Autonomous Systems (MODAS) project. An abstraction hierarchy (AH) for long haul trucks was modelled from the collected data. The chapter focuses on how CWA can be adapted to be of greater value to profit margin sensitive organisations. It also reflects on some of the shortcomings experienced with CWA in the context of the use case. The chapter concludes with some recommendations for future work that could support the further industrial uptake of the CWA framework.
