ABSTRACT
In reflection, cognitive work analysis (CWA) has provided a very powerful way of looking at the world. In particular, CWA creates different views from functional relationships, decision-making and information processing, strategies, individual capabilities and social organisational factors. The core structures of the abstraction hierarchy and decision ladders are useful in multiple contexts and in many different ways. These structures can be applied multiple times, in different views, with different kinds of connections, and they continue to yield insights because the fundamental structures are core to human decision-making, design and cognition. Working and developing CWA further seemed to face some key challenges. CWA considers people explicitly in the worker competencies phase and the social organisational phase; however, the role of people in the other phases has been less clear. Knowing that people play an integral role in cognitive work, understanding work in the context of groups, teams and communities was important.
