ABSTRACT
The United Kingdom has a buoyant consumer market, both with regard to face-to-face and online purchases of goods, services and digital content. The Oxford Economics report indicates that almost half of consumer detriment is caused by substandard services, followed by poor quality goods. Online purchases of goods are now very popular, and this has also resulted in an increase in the volume of consumer problems with online purchases. In March 2015, the UK Parliament enacted the Consumer Rights Act 2015 (CRA), which is a major consolidation and simplification of some aspects of consumer law, including consumer sales law. Prior to the CRA, the legal rules dealing with consumer sales transactions were found in the Sale of Goods Act 1979. In addition to individual consumers asserting their rights in an informal or formal setting, the United Kingdom has a strong legal framework for the enforcement of consumer legislation by public bodies, as well as the private Consumers' Association.
