ABSTRACT
People are well placed for the future and can face it with confidence, but must not slip into complacency. There remains a need for constant vigilance, to ensure that standards do not slip. It will take some time before designing for inclusion becomes the norm and is recognised as an essential component of good design. This chapter is concerned with the design and development of products and systems, and there is no doubt that older and disabled users will benefit greatly from more inclusively designed products and accessible interfaces, the biggest gains are now likely to be made in the area of information technology and associated services. Better data would also support the making of a convincing social case for inclusive design. As industrial uptake of inclusive design becomes a reality, people add to the well-understood and continuing research challenges of understanding consumers, understanding designers, and understanding business needs, more specific challenges in the practical area of implementing inclusive design.
