ABSTRACT
This chapter discusses dimensions of driver support systems, ranging from feedback from technology to monitoring and mentoring by coaches. It also discusses driving safety domains to propose a framework for evaluating drivers' acceptance of such driver support systems. Feedback via in-vehicle devices can be presented using different modalities, on different timescales and with different levels of information. Feedback devices and protocols can be designed for the general driver population or target specific populations like teenagers, older drivers or commercial vehicle drivers. Some monitoring systems collect video data from inside and outside of the driver's cab, providing data on behaviours such as failure to use seatbelts, inattention and distraction and fatigue. The monitoring role is generally characterised by control and reactive advice, whereas mentoring is characterised by care and proactive advice. The mentor-monitor dimension adds a dimension to Donmez et al. taxonomy that may be particularly important for understanding driver acceptance.
