ABSTRACT
This book was prompted by the insight that within multi-unit enterprises there is a key cohort of employees – multi-unit leaders – whose core activities, practices and personal characteristics are under-researched and, as a consequence, are not well understood. Its pertinence and relevance is heightened by the major issues currently facing land-based multi-unit enterprises, which, with their vast levels of fixed costs, must seek to maximise the role and contributions of all their assets – both physical and human – in order to survive and prosper. It is the contention of this author that to date the contribution and impact of effective MULs has been under-recognised by practitioners and academics. By looking at MULs within a variety of organisational contexts the research for this book established that there was plenty of evidence first, that upper-quartile performers did things differently from their colleagues and second, that many of their practices and personal characteristics seemed to have a high degree of convergence.
