ABSTRACT

As editors of this book, this penultimate chapter is intended to summarise our views, and those of our contributors, in relation to the rationale for and utility of Electronic Performance Support Systems (EPSS). The discussion that is presented below follows three broad strands. First, some thoughts on where we may be going in terms of the use of human-performance technology; second, the important role that technology is likely to play in the future; and third, some reflections on the ideas that have been presented in this book.