ABSTRACT
This chapter explores ways that policy and decision makers may utilize this innovative response to the gap in transport demand by providing an enabling environment for the informal sector, which is seen as critical to African economic development. Profiles of selected African entrepreneurs have recently been compiled by Makura, showing the importance of businesses in Africa's development. Tuan has pointed out that professional planners, who have an urgent need to act, move too quickly to models and inventories, easily overlooking the rich experiential data that might have been collected. Human resource development practitioners and management experts recognize that learning has long-term benefits for the individual, organization, and society as a whole. Matatu owners, drivers, cartels, stage managers, and route managers have learned out of necessity the importance of surviving and thriving in the matatu industry. The sector and government need to implement programmes to improve the performance of the sector.
