ABSTRACT
We begin Chapter 3 with an articulation of the leadership phenomenon, and how this differs from management even though the two complement each other. Leadership is simply about influence, and one needs no title or formal authority to effect change or inspire and motivate others. Management, on the other hand, is about planning, goal setting, budgeting, performance measurement and making sure that day-to-day activities are executed as planned. For effectiveness, an organisation requires both a good leader and a good manager as the two concepts are interlinked. This entails developing good qualities, such as what Goleman (1996) refers to as emotional intelligence, comprising self-awareness, self-regulation, motivation, empathy and social skill.
