ABSTRACT
The chapter explores the current landscape in the public sector, considering complications and constraints inherent in delivering service and performance improvement. Cost challenges are key factors for all departments, as are wider societal changes, and have led to changes to delivery models. UK government cuts have already been the biggest in the G7 group of major developed economies, and more are planned. Departmental structure, culture and behaviour, as well as the scale of service delivery, present operational challenges not just internally but also to the consultants engaged to help. Consideration is also given to commercial constraints which govern the contracting process and how that in turn affects consultants, client interaction and outcomes. Taking into account the salient features that must be overcome, the chapter concludes by suggesting how the constraints and complications can be minimised or mitigated by adopting alternative approaches more attuned to operating within a public service environment.
