ABSTRACT

This third edition of Jo Bryson's highly regarded Managing Information Services has been thoroughly revised with an emphasis on managing for a sustainable future. Libraries and information services face uncertain times and this new edition tackles the challenges of planning and managing change, future-proofing for tomorrow, and leading the transformation to a sustainable future. The text also addresses the integration of information services including librarianship, records management and ICT. Essential reading for information students, this text also serves as a comprehensive and detailed reference on the key management topics for information service managers.

part |2 pages

Part I: Management Influences in a Changing Landscape

chapter 1|16 pages

Managing in an Uncertain World

chapter 2|14 pages

Strategic Influences

part |6 pages

Part III: Leadership and Innovation

chapter 8|14 pages

Leadership

chapter 10|8 pages

Innovation and Creativity

chapter 12|14 pages

Group Dynamics and Team Building

chapter 14|8 pages

Managing the Political Arena

chapter 15|8 pages

Policy Making

chapter 16|10 pages

Personal Communication and Networking

part |4 pages

Part IV: Governance and Social Responsibility

chapter 18|14 pages

Ensuring Good Corporate Governance

chapter 19|8 pages

Using Authority and Influence

chapter 20|10 pages

Encouraging Transparency

chapter 21|8 pages

Managing for Sustainability

chapter 22|8 pages

2 Managing Risk

chapter 23|16 pages

3 Sustaining Trust and Continued Operations

chapter 24|18 pages

Evaluating Benefits and Performance

part |4 pages

Part V: Customer and Market Focus

chapter 25|16 pages

5 Competitive Strategies

chapter 26|16 pages

Corporate Image and Communications

chapter 27|12 pages

7 Ensuring Service Quality

part |2 pages

Part VI: Success and Sustainability

chapter 28|10 pages

8 Bringing it all Together